Refund policy

RETURNS

You have 30 days from the day your order arrives to request a return.

To be eligible, the item must be unused, in the condition you received it, and in its original packaging. For hygiene reasons we cannot accept returns on items worn against the skin, unless the item arrived damaged or faulty.

To start a return, email pete@peteranthony.ai with your order number and a short note about what went wrong. We reply within two business days with instructions. Please do not send anything back before contacting us, as returns sent without prior agreement cannot be processed.

RETURN SHIPPING

If the item is faulty, damaged, or not what you ordered, we pay the return shipping. If you changed your mind, the return shipping is yours to cover.

REFUNDS

Once your return arrives and has been checked, we email you to confirm. Approved refunds go back to your original payment method within five to ten business days. Your bank may take a few days beyond that to post it, which is outside our control.

DAMAGED OR WRONG ITEMS

Check your order when it arrives. If anything is damaged, faulty, or incorrect, email us within seven days with a photo and we will replace it or refund you in full. Your choice.

CANCELLATIONS

Email us as soon as possible. We can usually cancel before the order ships. Once shipped, it becomes a return.

WHAT WE CANNOT REFUND

Gift cards, and any item marked final sale at the time of purchase.